The incidences will not bear associated costs of delivery and collection, as long as the product is under warranty (see conditions).
cavanova technical service
Transportation for incidents
Collection and delivery costs for equipment incidents no cost during the first 6 months from the purchase of the product.
From the sixth month of the purchase, the collection and delivery costs are assumed by the client. You can consult any information about it in our customer service (attclientes@cavanova.com). These expenses vary according to zip code and product volume.
All the incidents within guarantee (2 years), will be communicated through the SAT Logman filling in the form Within a maximum period of 24h-48h, after verifying that the product is under warranty, Logman will inform the customer to which SAT the equipment must carry *.
If the equipment is not under warranty (2 years), the cost of repair, collection and delivery costs will be communicated.
* Below are the products you can transport in your private vehicle, to the nearest repair point that the SAT indicates.
OW002
OW004
CV004
CV004PM
CV008NS
CV012M
CV012-2T
CV016
CV018M
CV018-2T
CV021-2TNS
CV028NS
All the products not included in this list, please consult collection and delivery costs through our form or send us an email to attclientes@cavanova.com
Please click on the following image to register an incident:
